Are you saying you have a checkbox on the form that, when checked and the form is saved, it adds notes to the Work notes? And you're looking for a way to make sure this doesn't cause a notification that is set to autofire when the work notes is updat...

Hi Nia,I'm sorry I didn't ask you this yesterday, I'm not sure why this didn't trigger.Can you change your isNumeric to isNaN? NaN means NotaNumber.

In case you don't get updated when I updated my response above, this is just so you are aware I added a longer explanation.

email.body.priority is an email short tag. You can create variables from any text that is found in an email.For instance, in your test copy/paste above if I created a tag: email.body.issue_detailIt would bring over blah blah blah if you had a colon i...

My personal dev instance is on Geneva and it's doing the same thing. When you copy and paste from MS Word (where there is text and images), the images get stripped out when you paste it into ServiceNow.