@Community Alums There is a UI page 'preview_html_document_dialog' which is handling this feature. You can check this page, hope it helps with your core query.
Firstly, Thanks for taking time out and responding. Yes, Agent Workspace plugin is up to date.Have checked there is no Restricted Caller Access restrictions."HR document Templates" are working in both native/legacy view and Agent workspace view.Issu...
@michaelj_sherid Thank you for the helpful information!We have created the HTML templates as outlined below:Navigate to All > Document Templates > All Document Templates.Select New.Select HTML Document Template.This works smoothly in the native view...
