User Activity

Discovering Intrusion Prevention System Sensor

02-13-2024
Upon running discovering on IPS device, we see OIDs (in ECC Queue). This OID is blocked by ServiceNow as per their KB article (We need to prevent any SNMP OID Classifications being added with a Net-SNMP module OID starting 1.3.6.1.4.1.8072.3.2. to av...

Cannot find "mid.ssh.disable_privilege_check" in Mid server configuration parameters

02-16-2023
While discovering a Linux Server class CI, the pattern - Linux server fails at the step "Get DMI type 1". To resolve this, one of the KBs/answers on community suggested to set the mid.ssh.disable_privilege_check parameter to true. However, I am unabl...

Meta tag search is not showing in portal search results for a catalog item

09-12-2022
Catalog Item -  Image showing where the meta tags are defined in a catalog item. When entering the meta tag keywords in service portal search bar; the catalog item is appearing in the predictive search dropdown but not showing up in final search res...