Hi,The issue you are experiencing, where the record shows an old value until you refresh the page, could be caused by a caching problem. Caching is a mechanism used to store data temporarily to improve performance. In some cases, the cache may not be...

Hi Rak**bleep**, To limit the choices for the State field when assigning tasks in the ServiceNow mobile app, you can use a UI Policy combined with a client script. Here's how you can achieve this:1. Go to the relevant table (e.g., Task) and navigate ...

HI Dizy, To send a reminder email on the 7th day only if the manager has not yet taken the survey, flow configuration as follows:1. Create a new flow in Flow Designer.2. Add a "Loop" action to the flow.3. Configure the loop to run indefinitely by lea...

Hey Prasanna, Please check below link, below information will help you understand the required topic i.e How to move or import group, user and role in ServiceNow instance. youtube.com/watch?v=jzOX6B6ed6w Also refer the below link for more details and...