About sfoleygo

sfoleygo · 07-21-2016

I'm looking for an example of setting up a Request Item SLA to track duration from Open to Approve and Approve to Close. I tried creating a single SLA definition on the sc_req_item table with conditions: Start Condition: State is OpenStop Condition: ...

sfoleygo · 09-08-2015

Looking for some help adding a Create Knowledge button on the Incident form. I know I have to create a UI action but have minimal JavaScript knowledge. I'm hoping someone can share some code with me to accomplish this or show me which "create new" ...

sfoleygo · 07-22-2016

Thank you for the information Michael. I created a Metric Definition on the sc_req_item table and checked Timeline.Then created a report but no data is displayed.This seems like the right way to go but I must be missing something. Any suggestions wo...

sfoleygo · 09-08-2015

Thanks Pradeep. That works. I now have a button and an option in the contect menu to "Create Knowledge" and it works just like checking the default Knowledge checkbox on the Incident form. I would like the UI action to work more like "create proble...

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Request Item metrics from Open to Approve to Close

Create Knowledge button on incident form

Re: Request Item metrics from Open to Approve to Close

Re: Create Knowledge button on incident form