Since I heard about scoped applications, I've been confused about when to build them. Especially considering that an applications can also be built as a Standard Catalog Item (on the sc_cat_item table). Any of the fields can be made as variables; flo...

We had been purging old records (tickets) from our instance using a custom job. Now... we need to recover a bunch of them (numbering in 1-2 million range). As far as I can tell, we have the following options:1. Undelete Records from the sys_audit_del...

I am not finding much organized content on using configurable workspaces out there so I am hoping someone with experience can assist with the following questions: 1. Why do my lists from other workspaces show up in My Lists? Is it possible to only al...

I have an email that contains a link to a Service Portal page. Please note, this is not the primary Service Portal page for the company, but a different portal. Nevertheless, if the user is not already logged in to the instance, the page is empty. Ap...