Hi Michael,You can create a separate Scheduled Job to check for Incidents that were "resolved 2 days ago" (or whatever other conditions you'd like) and have it run daily.Thanks,
Hi DJ,For this you'll want a client script which makes a GlideAjax call to a Script Include. I've written a skeleton here which hopefully is somewhat useful for you.Client Script:function onChange(control, oldValue, newValue, isLoading) {var crmAccou...
It does that on mine as well, but when I click the "Try It" button in IE it displays the number with the skype icon. Also not sure if that is specific to my setup or if that is how IE renders phone number links.
I added this to the Description text box using the source code editor on the record producer itself.HTML source code editor:If you'd like to add it anywhere below the top of the form, if I remember correctly you should be able to use a macro or HTML ...
Hi Carl,I wasn't able to get a link on IE in the strictest sense, but I was able to get a skype icon which allows a user to click and call:Here's the code:<a href="tel:1-408-555-5555">1-408-555-5555</a>
