About Chaz Gordon1

Chaz Gordon1 · 07-08-2022

Today I learned - When in Service Portals, CTRL+Right-Click NowWhy didn't they do that in Workspace?

Chaz Gordon1 · 05-03-2022

Is it possible to change the background image used in the fly out menus in Polaris (ie the core ALL, Favs, History)? Hopefully a solution that does not involve digging through CSS etc. Is there a simple property or image to change to replace the belo...

Chaz Gordon1 · 11-24-2022

You sir are a legend, thank you for this perfectly written article that helped me restore our contextual search after a variable name change

Chaz Gordon1 · 07-26-2022

Hi Brad, My main frustration with Agent Workspace configuration is the lack of the Platform & SP's ability to right click on something and go straight to the configuration record for that specific element. Like going to the dictionary entry in platfo...

Chaz Gordon1 · 07-26-2022

If you are really married to the idea of having the approvers show in the header, you could always add a custom field to the RITM table and populate that with the Approvers parsed as we did with the comment. Then just add the custom field to the head...

Chaz Gordon1 · 07-26-2022

As we are doing the whole thing in the Catalog flow, the Approvers are already contained within a List Collector data type from firing the approval request. We Parsed the list collector content, which is a comma separated list of sysIDs into a single...

Chaz Gordon1 · 07-11-2022

I have a similar requirement in our Self Service re-vamp. Unfortunately the Approval mechanism does not readily lend itself to being exposed in the detailed widget, and often Service Portal Widget customization can lead to a bit of tech debt or at l...

User Activity

CTRL+Right Click

How to change the Background Image for Polaris Menu

Re: May I use contextual search in catalog item?

Re: CTRL+Right Click

Re: How to show RITM Approvals on Service portal

Re: How to show RITM Approvals on Service portal

Re: How to show RITM Approvals on Service portal