When our Service Desk members are creating a new Incident and select the Configuration Item field, I would like to hide the "Epic Ini" class from them in order to reduce the number of unnecessary returns that they see. I am trying to make this work w...

On our incident form the Assignment Group field is mandatory. Once a group is entered their, only the members of that group can be selected in the Assigned to field. I would like to do this in the reverse, initially leaving the Assignment Group empty...