I would like to hide one class of config items on Incident form

[billcravey]

When our Service Desk members are creating a new Incident and select the Configuration Item field, I would like to hide the "Epic Ini" class from them in order to reduce the number of unnecessary returns that they see. I am trying to make this work with an ACL but can't seem to get it.

Thank you

[Pradeep Sharma]

Hi Bil,

You can achieve this via reference qualifier condition.

http://wiki.servicenow.com/index.php?title=Reference_Qualifiers

[top_tanti]

From the Incident form, you can

1. Right-click next to the CI field > Dictionary

Option 1: Specify the Reference qualifier - this will impact all forms that use the CI field

Option 2: Create a Dictionary Override for the Incident table and specify the reference qualifier - this will only impact the Incident form

*Tip: The reference qualifier to remove a specific CI Class (e.g. Computer) would look something like this: sys_class_name!=cmdb_ci_computer

[billcravey]

Thank you both for your replies. I still don't understand how I hide it from specific users only, in this case the members of our Service Desk group.

[Pradeep Sharma]

Hi Bill,

You can create a script include and then place logic to return all only if user is not member of group "Service Desk".

I.e gs.getUser().isMemberOf( ­'Service Desk'); //will return true only if user is member of group "Service Desk"

Getting a User Object - ServiceNow Wiki

Please refer the sample script in the link shared and adjust your solution.

Please let me know if you have any questions.