Hi all, I'm trying to use the e-signature plugin on requested items or catalog tasks. I need the users to be able to sign a declaration before receiving an item. I've got the plugin installed, templates made, the spot on the form to apply them, just ...

Hi, I have a requirement I am trying to meet regarding SLA duration as Incident priorities change. It is as follows: When an incident priority changes to a lower level, the SLA resolution time will be the time for the lower priority with a retroactiv...