The field can't be added from the personalize menu (gear). Go to Configure-> List layout. All the configuration must be done from within "List Layout". You can't add new fields to a list that you have already personalized. If I have answered your que...
I have been struggling with this and many of the steps. Most of my experience with ServiceNow is as a user for incident management. I work in a systems group...we had the ServiceNow fundamentals class but there seems to be a significant leap in knowl...
