I think this would change our metrics reporting wouldn't it?

Yes, now it worked. That was it. Thanks so much and Happy Holidays to you!

Ours is also 'closed_at' for the value.

I've done what you suggested but it didn't work. I opened a closed incident and the button is still there and it was closed over 30 days ago.

So I already have a Reopen Incident ui action and the current condition there shows current.incident_state == 9 and a script as follows:current.incident_state = 8888;if(current.isValidRecord()) {// this is when close is called as an update, just upda...