Hello, We're having an issue with cancelling RITMs. When we give the cancelation reason, it doesn't translate back onto the ticket. Instead, the ticket says no reason was provided. I'm wondering if anyone has any suggestions? Below you can see what t...

Wondering if anyone has a simple\efficient way of turning VA into just Live agent? Basically when users go to VA, the bot might say Thanks for reaching out or something, but then send the user to a live agent or put them into the queue for the next a...

Can someone help me understand why the greeting from our Virtual Agent in Employee center is different than our MS teams? The other topics are being picked up after the greeting, but our greeting isn't coming over from ECC to MS Teams.