How to make the Additional Comments (Customer Visible) field By Default visible Onload incident form, when the user opens the form. Currently, whatever checkbox we check whether it is work notes or additional comments the journal field is visible but...

How to make the Additional Comments (Customer Visible) field By Default visible Onload incident form, when the user opens the form. Currently whatever checkbox we check whether it is work notes or additional comments the journal field is visible but ...

can we set Additional comment journal entry filed section by default true visible after onload catalog task/incient form whether we last enter work notes in ServiceNow.When any user open form he/she able to see Additional comment(customer visible) on...