Hi there, We have been building a Playbook that runs with a Case (sn_customerservice_case) record as the parent record. And we display the Playbook on the /csm portal for Contact (customer_contact) users to be able to interact with the Playbook - for...

Hi,I've created a custom tab in CSM configurable workspace, that has some specific fields from the Case table, here related to closure information:I configured UX Screens and UX routes to do this as I found in this approach: Create Custom Tab on Reco...