Hi there, We have been building a Playbook that runs with a Case (sn_customerservice_case) record as the parent record. And we display the Playbook on the /csm portal for Contact (customer_contact) users to be able to interact with the Playbook - for...
Hi there,I am using ServiceNow Zurich.I have a subflow that updates computers. However, it so happens that one of the three subflows does update the computer (visible in the history), but on the form itself, there appears to be no input in the releva...
Hi everyone,I’m working on a Data Stream Action in ServiceNow to integrate with an external API that uses cursor-based pagination.The API response looks like this: I have configured Pagination setup: For the REST step, I am passing: Getting the be...
Hi All,I am trying to configure OKTA spoke. What scopes do we need to get from OKTA? I see there are 10 scopes listed in OAuth Entity profile. Do we need to all of those? when I try to test, I see there are token parameters in payload? How can we mak...
Dear experts, I want to integrate with Exchange on-line to automate the mailbox permission request, for example, grant "Fullaccess", set "Send as" etc.I tried "Microsoft Exchange Online Spoke" but stuck with setting up the connection with Microsoft E...
What best-practice guidelines should be used to decide between Flow Designer and a scheduled job—such as transaction volume, payload size, event queue impact, or similar factors? Thanks
Hi All,I am looking to send user information to Okta to update few details. what is the best and easy way to do it, through spokes or API integration? I found in docs that Okta spoke provides few actions to update user profile, but I am unable to ins...
Hi everyone,I am working on a custom table (u_capture_record_table) in ServiceNow and I have created multiple records in it.As per my understanding, Update Sets capture configuration changes but not data records. However, I have a requirement to capt...
So lets set the scene. You already have a Flow handling an CSM/HR case (creating tasks, moving things along, etc).You want a Playbook just for visibility — so employees can see progress in Employee Center.The Playbook is not controlling the work — ...
I am updating a record in flow and when I do that it triggers a business rule that I do not want to run. The business rule in question is OOTB so I do not want to touch it. Is there a way to stop the execution of business rules from flow. I know o...
I need to fill the assignment group based on the invoice created time using flow designer in servicenow.If the invoice is created between 3 pm and 6.59 am IST it should assign to Evening shift group or else it should assign to morning shift group.
Is there an option planned for future release in Flow Designer that allows you to unselect an action to allow it to be skipped while testing. for example, bypass Approvals. Is this an option now and I am not aware of it?
The requirement is to have a signature used as proof of service, required to close a Work Order Task. We created a new UI Page, u_wot_accept_signature, along with UI Actions to call it and templates, all copied from the OOB Work Order versions. The p...
I have built a flow with a "Wait for condition" to look at variables on a RITM that a tech sets after submission. Once these fields are set to anything but -- None --, the flow should move on to the next step. The error I am seeing is that the tech ...
not able to see requested item table in flow designer, while creating a flow for service catalog->requested item
