About kylem1

kylem1 · 05-10-2022

I am familiar with creating knowledge templates and creating article template fields. Each template extends the kb_knowledge table with content blocks for the article. I have a field I would like to use across all templates and would like to create o...

kylem1 · 07-21-2020

Looking for help with the following background script. Query sys_user table where company record is not empty. Then, query core_company table and update the associated user company record notes field with "active". var grUser = new GlideRecord("sy...

kylem1 · 07-22-2020

This is what I ended up using. Thank you all for your help! var grUser = new GlideRecord("sys_user"); grUser.addEncodedQuery("companyISNOTEMPTY"); grUser.query(); while (grUser.next()) { var grCompany = new GlideRecord("core_company"); grCom...

kylem1 · 07-22-2020

Still not updating the company record. I added a gs.log line below the while statement when is correctly logging the company referenced for the user. However, there is no update to the notes field on the company record. Adding a log to the last if st...

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How to add article template field to standard kb_knowledge articles

Background script - query table and update record on second table

Re: Background script - query table and update record on second table

Re: Background script - query table and update record on second table