Hi guys,Just thought I'd let you know, I spoke to a developer in Sydney and he sent me the following information that solved my VIP problem.This way the VIP icon displays in the task lists.I hope this helps anyone else looking for this fix.Thanks for...

Hi Ashutosh,I can not follow the same steps because "Requested for" is not an option in the Field Name for the "Catalog Task [sc_task]" table.

Hi Raj,Yes that works for me, thank you. I was looking in the Catalog Tasks area and didn't see it.Is there a way to make the icon appear with in the Catalog Tasks section as this would be more applicable to my work?Under Style, I have tried using th...

Thanks Raj,I tried "requested_for" in place of "caller_id" but still no luck. I tried finding a system name as the reference but I can't find anything other than "requested_for".

Thanks Pradeep. I've found the VIP icon in the incident styles table. I've tried replicating it for requests but I'm not sure what to change the caller_id value to.I tried user_id but that didn't work for me.Any suggestions?Thanks