Making VIP users stand out in task/request lists.

oliverh · ‎04-27-2016

Hi, I would like to make VIP users more obvious in a list of of tasks or requests. Does anyone have any suggestions on how to do this? Highlighting or small VIP image possibly? Thanks

oliverh · ‎04-28-2016

Hi guys,

Just thought I'd let you know, I spoke to a developer in Sydney and he sent me the following information that solved my VIP problem.

This way the VIP icon displays in the task lists.

I hope this helps anyone else looking for this fix.

Thanks for your suggestions guys!

View solution in original post

Pradeep Sharma · ‎04-27-2016

Hi Oliver,

OOTB there is a vip icon on caller_id field on incident table. You can mimic the same behaviour for your req.

Re: VIP icon on Catalog Variables

oliverh · ‎04-27-2016

Thanks Pradeep. I've found the VIP icon in the incident styles table. I've tried replicating it for requests but I'm not sure what to change the caller_id value to.

I tried user_id but that didn't work for me.

Any suggestions?

Thanks

rajmasurkar · ‎04-27-2016

Hi Oliver,

As per the snapshot you have shared, I think, you need the icon to be present for 'Requested for' field.

In that case, you need to replace'caller_id' with 'requested_for' or the system name used for 'Requested for' field.

Raj

oliverh · ‎04-27-2016

Thanks Raj,

I tried "requested_for" in place of "caller_id" but still no luck. I tried finding a system name as the reference but I can't find anything other than "requested_for".