User Activity
I've a database view from where I'm fetching the expiry date. My below query filters those records where the expiry date is on or before 30 days from now and then create an incident. I've the below script which works and creates an INC but my schedul...
12-15-2019
We have some scripts which removes Category values based on the view. The below category is working fine in Incident 'default view' , however it doesn't work in Agent Workspace. I have changed the UI type to All but it still doesn't work. Is it true ...
12-09-2019
Most of the client scripts which are working in normal default view of forms aren't working in Agent Workspace.
For example - the below script is not working. How can we ensure all client scripts work fine in AW?
function onLoad()
{
var isAdmin = g...
07-16-2019
Hi Team,On INCIDENT Table, there's a custom field drop-down 'Primary Root Cause' and if drop down value is chosen as 'To be investigated via PROBLEM record' , it automatically creates a PROBLEM record on Resolution of Incident. The problem is if we h...
06-11-2019
As a change manager I would like a field on the form asking if an outage is required to ensure initiators are adding outages where required
Mandatory field (not when the form is in draft stage) - Outage required? Yes or No
If Yes, need to have an out...
