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chengappa · 03-21-2017

I am not able to assign any ticket to the users. When I click on the 'Lookup using list' button next to the 'Assigned to' field, the popup list does not contain any user names. I do have users in the ITIL role. What could be the reason ?I have attach...

chengappa · 03-27-2017

Harneet, Amlan,The issue is not resolved but that was because I didn't define it properly. It was not because of mail configuration. I wasn't able to assign tickets to the helpdesk technicians because the technicians were in a different domain than t...

chengappa · 03-22-2017

Thanks a lot Amlan. I'll check this.Thanks for your time on this 

chengappa · 03-22-2017

Amlan,Thanks for you replies. I request you to spend some more time on this to help me solve this There are many Email inbound actions. As far as I can make out, the 'Create Incident' seems to be the culprit. I have given below the screenshots of th...

chengappa · 03-22-2017

Amlan, Harneet,I removed the overrides, as shown in the screenshot. But I still have the same problem.Other thing I forgot to mention is that this is already a 'live' setup and users log incidents through mails. I have this problem for only the incid...

chengappa · 03-21-2017

Harneet,Qualifier seems to be OK. The users have the role itil.

User Activity

Not able to assign ticket to the users. 'Assigned to' list shows blank

Re: Not able to assign ticket to the users. 'Assigned to' list shows blank

Re: Not able to assign ticket to the users. 'Assigned to' list shows blank

Re: Not able to assign ticket to the users. 'Assigned to' list shows blank

Re: Not able to assign ticket to the users. 'Assigned to' list shows blank

Re: Not able to assign ticket to the users. 'Assigned to' list shows blank