Not able to assign ticket to the users. 'Assigned to' list shows blank

[chengappa]

I am not able to assign any ticket to the users. When I click on the 'Lookup using list' button next to the 'Assigned to' field, the popup list does not contain any user names. I do have users in the ITIL role. What could be the reason ?

I have attached the screenshot. There are many users in the group ST EST who are in itil role but none of them show up in the list.

[amlanpal]

Hi Chengappa,

Could you please check is there any Dictionary override is defined for Assigned to for the particular table? Also please check is there any logic defined behind for Assigned to or how Assigned to is supposed to populate.

I hope this helps.Please mark correct/helpful based on impact

[chengappa]

Amlan. there seem to be some overrides. I have attached the screenshot. As I am a newbie, I can't make out anything from it. Can you please help ?

[Harneet Sital]

Hi Chengappa,

It seems the reference qualifier is overridden for the extended table.

Can you please check into the overridden table entry the reference qualifier applied? Just click on the table name in this list and check the reference qualifier?

[amlanpal]

Hi Chengappa,

As Harmeet has mentioned above, it seems to be the Dictionary override reference qualifier issue. Please open the record for the table you are facing the Assigned to issue. There could be 'Override reference qualifier' is checked and some logic would be defined in the 'Reference qualifier' field.

If so, could you please post the snapshot here?