I am experiencing the same issue. On an Interaction record, it only displays the REQ on related tasks, until you go into the RITM or TASK, save it, return to interaction, and refresh. Then all three records will appear.

Point 8 states that Agent Workspace is required for AWA. Does AWA work with Service Operations Workspace as well? Thanks.

Does Advanced Work Assignments work with Service Operations Workspace or is it specific to Agent Workspace?