Availability Agreements in Digital Portfolio Management     1  Introduction This whitepaper defines the architecture and configuration of Availability Agreements within the ServiceNow platform, aligned with the Common Service Data Model (CSDM). It co...

As this is a recurring discussion it is a good topic to explain via different use cases. A Dynamic CI Group is a logical grouping of Configuration Items (CIs) that can be automatically populated (via CMDB Groups) and maintained based on rules, condit...

SymptomsIn Incident mgmt as well as Change mgmt the Refresh Impacted Service action results in unexpected output. I show this by example sing this service model:  When using system properties like:Sys PropertiesValueincident.refresh_impacted.include_...