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Agreed! I've struggled with the GlideRecord concept and you made it so easy to understand, something that I've not been able to accomplish through other resources. Thank you!
Oh how I would love to go into the details of what we just went through with my company implementing ServiceNow for the first time, so many lessons learned! Suffice it to say your blog post hits WAY too close to home. When we started the project I w...
