Hello Community, We are using the users table and the consumer users table for ITSM and CRM. We are trying to determine which roles are coming out of our subscription totals. I reviewed our agreement with ServiceNow, and it doesn't specifically menti...

We are utilizing the agent workspace on top of a fairly standard out of the box configuration of CSM. When we upgraded to New York, we noticed some additional functionalities in the Agent Assist.  In the screenshot below, you can see functionality to...