I've searched online and the community for an answer on how to send a notification to the Assigned to's manager when survey feedback is negative. I've attached what I've pieced together so far through my research and knowledge. I created an event, a ...

Currently trying to configure a "More Information" tab in the case form. Figured it would also work within Agent Workspace. I've tried changing the view from Global to the workspace. No luck. I've attached my code or is there something I'm missing th...