Negative Survey Feedback—Send Notification to manager

[Mark Geter]

I've searched online and the community for an answer on how to send a notification to the Assigned to's manager when survey feedback is negative. I've attached what I've pieced together so far through my research and knowledge. I created an event, a business rule, and a notification email, which I've attached. Please I am open to alternative means to complete this configuration or suggestions on fixes that can be used.

Use case it: Anything that's 5 and below is considered negative feedback and so is any question that is answered as a no.

I've tried my current configuration and wasn't able to produce an email to be sent out to the manager. 

[Mike_R]

I simply just created a notification for table: 'asmt_metric_result'.

Just apply the conditions to the notification for when to send.

And for who to receive:

[Mark Geter]

asmt_metric_result is not one of the available tables current, but would asmt_metric suffice to get a notification sent to the assigned to's manager?

[Mike_R]

it should be asmt_metric_result

Do you not have this table?

instanceName.service-now.com/asmt_metric_result_list.do?sysparm_query=&sysparm_view=

[Mark Geter]

it should when placing the URL that you provided, but I'm unable to see it when trying to find it in the table field when creating a new notification email.