yeah, except gs.setPreference not just setPreference.setPreference is the client script wrapper for gs.setPreference

I don't think the script will run because it's not being called. Also, gs doesn't exist on client side scripts, it's only a server side code. Use g_user insteadShould be along the lines off:addLoadEvent( function() { if (!g_user.hasRole('itil')) {   ...

If it's a script action, it will probably be triggered off the event session.established

Is there a script action that sets the user preference on login if they do not have the itil role?Or a global UI script that does a setPreference? (wouldn't recommend this route)

Hi,Emails aren't sent by a user, they're sent by the system so gs.getmessage will run as the system and so translate into the system language (in this case English).Also, you already pointed out the situation with translating an email. Who do you tra...