I know this should be an easy fix, but I can't seem to find the attribute/property that manages this UI element.. When Additional comments are added to an Incident, Task, etc., and an email notification is fired - the comments render with a green bac...

I am looking to automatically populate a group in ServiceNow composed of all users who are people managers (i.e. they appear in anyone's 'manager' field). I'd like to utilize a scheduled job that runs, queries all users who appear in the manager fiel...