Hi,I created two LLM topics and published them. After publishing, the topics appeared in the chatbot. Then I created two users and assigned them the snc_internal role. I want each user to see only one specific topic. So, I created two groups and two ...

When a new incident is created, its short description will be compared with existing incidents. If the new short description has a 70% similarity with at least two existing incidents, a pop-up message will be displayed to confirm the creation of a ma...

Hi team,    where should we configure Accept or Reject of closure details in the portal home page for SC request. Should we do it SC request or RITM?. which is possible method. our scenario is when the state changes to resolved then Customer acceptan...