As I understand it, audit plans are a group of engagements, but is there a feature to group test templates or test plans to automatically generate control tests (aka audit tasks) in ServiceNow? For example, if an assessment team analyzes the same gro...

Are there any online classes or tutorials from ServiceNow Learning that cover how to customize document or report templates? I've done a quick search and didn't see anything, but please let me know if I've missed it. I'm most interested in learning h...

Are there any tutorials from ServiceNow Learning that cover how to customize report templates? I've done a quick search and didn't see anything, but please let me know if I've missed it. I'm most interested in learning how to customize report templat...