Go From Zero to Hero in Hours with ServiceNow’s AI‑Driven Onboarding ServiceNow’s Platform Academy kicked off the year with one of its most exciting sessions yet—an inside look at Dynamic Guidance, th...
Join our AI UX Research Panel to share your voice and influence the next generation of ServiceNow AI experiences. As a member, you'll receive exclusive invitations to interactive research sessions wit...
On February 20th, our Platform Fundamentals Academy, alongside Adrian Bissdorf from the Cloud Automation team, hosted an insightful session on the Clone Admin Console and best practices for efficient ...
In this first blog post I started with this challenge: RPA Challenge #1 : Invoice Creation & Follow-up Email - RPABOTS.WORLD (rpabotsworld.com)The high level instructions are:Your workflow should con...
Check out this catalog of Academies that the Now Platform offers. Each of these academies covers an incredible amount of content. Register for them all or find the ones that fit your needs. Sessions h...
Join our AI Control Tower UX Research Panel and make your voice count in shaping the future of ServiceNow AICT experiences. As a panelist, you'll get exclusive access to interactive research sessions ...
Work within enterprises doesn’t happen only at desks anymore. It happens on the shop floor, in the warehouse, at the job site, and between back-to-back meetings. And for the people doing that work, st...
Crafting Custom Dashboards and Reporting for Now Assist in ServiceNow As organizations begin adopting AI capabilities within ServiceNow, one of the biggest questions quickly becomes: How do we measure...
Assistant Analytics Usage: Your Guide to Measuring ROI and Adoption of Conversational Interfaces Table of Contents Track Conversation Volume by Assistant What This Metric Shows Interpreting Volume Pat...
Assistant Analytics Overview: Your Guide to Measuring ROI and Adoption of Conversational Interfaces Table of Contents Cumulative AI-Assisted Actions Why It Matters Average Distinct Users Why It Matter...
Assistant Analytics Hub Welcome! Assistant Analytics is a built-in dashboard in Assistant Designer that provides clear visibility into how your AI assistants are performing across channels and workflo...
Assistant Analytics: Your Guide to Measuring ROI and Adoption of Conversational Interfaces Table of Contents Access Requirements Understanding AI Assistants What AI Assistants Include Why Assistant An...
On February 3, 2026, the Platform Academy, hosted by Sharon Barnes and featuring Paty Montesinos, delivered a focused session on monitoring and managing Now Assist usage in ServiceNow Subscription Man...
Gone are the days of manual clicks, tedious data entry, and context-switching between apps. Desktop actions are created using AI Desktop Actions application (Formerly known as Agentic Desktop) is a cl...
Go From Zero to Hero in Hours with ServiceNow’s AI‑Driven Onboarding ServiceNow’s Platform Academy kicked off the year with one of its most exciting sessions yet—an inside look at Dynamic Guidance, th...
On January 20, 2026, the Platform Fundamentals Academy, alongside Rahul Mathur from Platform Core Experiences, hosted an insightful session focused on ServiceNow Smart Docs and AI‑driven document work...
Click on 'View recap' for a quick overview, including a recording of the session and your reference presentation. This YouTube playlist allows you to explore our previously recorded Platform Academy s...
While setting up my first AI Voice Agent I ran into a problem which forced me to open a support case. Normally you would think that this is something bad but in retrospect I would say I am glad that I...
In today’s enterprise workflows, a large part of critical information still lives outside structured systems—embedded in screenshots, images, handwritten notes, PDFs, emails, and application screens. ...
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ServiceNow AI Lens: Bringing Visual Intelligence t...
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Upgrade with Confidence ServiceNow Upgrades with ...
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Configuring the Now Assist Readiness Evaluation: A...
