Most organizations control their AI agents with policy. A gateway checks a rule before the agent calls an API; a policy engine decides whether a tool call goes through. That works until the rule needs...
I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo wor...
The Adoption Opportunity You've rolled out Now Assist, AI Agents, and Otto (Employee Slate). The platform team built it, leadership wants the ROI story, and the pieces are in place. The teams that w...
Join our AI Control Tower UX Research Panel and make your voice count in shaping the future of ServiceNow AICT experiences. As a panelist, you'll get exclusive access to interactive research sessions ...
Go From Zero to Hero in Hours with ServiceNow’s AI‑Driven Onboarding ServiceNow’s Platform Academy kicked off the year with one of its most exciting sessions yet—an inside look at Dynamic Guidance, th...
← Back to the Subscription Management Hub PREVIEW · SUBSCRIPTION MANAGEMENT 8.0 Licensing numbers you can trust, without the manual work For SM v2 store app customers · All environments, incl. on-prem...
Jev 1.14.0 · Multimodality · Danger zone Jev is a System One model developed by TypeSafe.ai. Unlike LLMs that generate text, a System One model makes fast, structured judgments that can be used direct...
AI Academy SmartDocs Redaction Agent & Doc to Voice Two new generally available SmartDocs capabilities for secure, voice-enabled document experiences in ServiceNow. In this AI Academy session, we expl...
In the Brazil release, ServiceNow introduces a new way to answer access questions through natural language. Access control is foundational to security. But investigating access problems can be complex...
Ready to get started with agentic AI? Join us for a live two-part workshop series covering setup, deployment, evaluation, and troubleshooting. Bring your sub-production instance and follow along with ...
← Back to Subscription Management Hub Custom Tables in Subscription Management When you build on the ServiceNow platform, you may create your own tables to load data, store supporting data, or build a...
← Back to Subscription Management Hub Cloud Capacity in Subscription Management Cloud capacity is the storage (in TB) included in your ServiceNow subscription. Subscription Management shows how much y...
← Back to Subscription Management Hub Subscription Management 101 Subscription Management is the ServiceNow application that shows what you've purchased, who and what is using it, and where you stand ...
← Back to Subscription Management Hub Assist Usage in Subscription Management Now Assist and Moveworks Assist are measured in assists, drawn from an annual pool at the account level. Subscription Mana...
← Back to Assist Usage in Subscription Management How to Monitor and Manage Now Assist Usage in Subscription Management Subscription Management gives you a single, account-level view of Now Assist con...
← Back to Subscription Management Hub Recent and Coming Events UPCOMING EVENTS Join us live Register for upcoming Subscription Management sessions. New events are added as they're scheduled. Platform ...
Most organizations control their AI agents with policy. A gateway checks a rule before the agent calls an API; a policy engine decides whether a tool call goes through. That works until the rule needs...
Jev is a pretty hyped topic at the moment. When I first read about it and understood the purpose of a System One model, I immediately realized this is exactly what we need on the ServiceNow AI Platfor...
Otto Panel in AI Admin Center Can Do a Lot More Than You Think Table of Contents Overview What the Conversational Interface Covers Three Agents Doing the Actual Work Self-Healing AI Agent AI Admin Cen...
on:
Practical Multimodal Examples for Jev on the Servi...
on:
Smarter Triage: a layered AI architecture that kee...
on:
Share Your Experience: How You Prepare Data for AI...
