Join our AI UX Research Panel to share your voice and influence the next generation of ServiceNow AI experiences. As a member, you'll receive exclusive invitations to interactive research sessions wit...
On February 20th, our Platform Fundamentals Academy, alongside Adrian Bissdorf from the Cloud Automation team, hosted an insightful session on the Clone Admin Console and best practices for efficient ...
In this first blog post I started with this challenge: RPA Challenge #1 : Invoice Creation & Follow-up Email - RPABOTS.WORLD (rpabotsworld.com)The high level instructions are:Your workflow should con...
Check out this catalog of Academies that the Now Platform offers. Each of these academies covers an incredible amount of content. Register for them all or find the ones that fit your needs. Sessions h...
While setting up my first AI Voice Agent I ran into a problem which forced me to open a support case. Normally you would think that this is something bad but in retrospect I would say I am glad that I...
In today’s enterprise workflows, a large part of critical information still lives outside structured systems—embedded in screenshots, images, handwritten notes, PDFs, emails, and application screens. ...
The Day the Bots Finally Learned to Think It was 8:43 a.m. on a Monday when the first email hit the ServiceNow inbox. “My payroll is wrong again. Please fix this. I’m tired of chasing five teams.” In ...
We analyzed the Platform Academy sessions from 2025 to see what resonated with the community. From AI agent workflows to debugging Flow performance, here's a look at the episodes that developers found...
Platform Academy – Intro to Process Mining In most organizations, dashboards tell you what is happening—Process Mining shows you why. In this recent Platform Academy episode, Dan Grady takes us on a j...
This FAQ addresses common questions about Now Assist Analytics dashboards and reporting capabilities. Whether you're tracking consumption, measuring adoption, or assessing business impact, this guide ...
This article outlines how to build a custom report to visualize Now Assist usage by Workflow and Product using the sys_gen_ai_usage_log table and the skill hierarchy metadata. While the data model off...
Say Goodbye to Instance-Hopping Hell using HopMyNow Anyone working across multiple ServiceNow instances knows the struggle. You open a record in one instance…then you need the same record in Dev, Te...
On December 4th, 2025, the Platform Academy hosted a session focused on strategies for seamless ServiceNow upgrades across all customer environments. The event equipped platform owners, admins, and IT...
Best Practices for Migrating to Workspaces ServiceNow offers Configurable Workspaces as the modern alternative to the legacy Core UI and Agent Workspace. This guide provides an overview of the strateg...
Solve the AI Readiness Puzzle Before You Even Begin If you've ever started an AI project and realized halfway through the implementation that you're missing key data, misconfigured access, or don't ev...
We’re conducting a research study with early adopters of AI Agent Studio to understand what it takes to move AI Agents from sub-production to production. We’re looking to speak with teams who are curr...
Implementing ServiceNow AI Search in a large enterprise environment is not just a configuration exercise—it’s a strategic data engineering challenge. For architects and implementers, success depends o...
Workspaces Through the Ages: Why Now’s the Time to Adopt Configurable Workspaces ServiceNow’s workspace experience has come a long way from the legacy Agent Workspace to the flexible, Configurable Wor...
on:
ServiceNow AI Lens: Bringing Visual Intelligence t...
on:
Upgrade with Confidence ServiceNow Upgrades with ...
on:
What’s New in Knowledge Management: Zurich Release...
on:
Configuring the Now Assist Readiness Evaluation: A...
on:
Platform Academy - July 15th, 2025 - Code Signing
