Join our AI UX Research Panel to share your voice and influence the next
generation of ServiceNow AI experiences. As a member, you'll receive
exclusive invitations to interactive research sessions wit...
On February 20th, our Platform Fundamentals Academy, alongside Adrian
Bissdorf from the Cloud Automation team, hosted an insightful session on
the Clone Admin Console and best practices for efficient ...
In this first blog post I started with this challenge: RPA Challenge #1
: Invoice Creation & Follow-up Email - RPABOTS.WORLD
(rpabotsworld.com)The high level instructions are:Your workflow should
con...
Check out this catalog of Academies that the Now Platform offers. Each
of these academies covers an incredible amount of content. Register for
them all or find the ones that fit your needs. Sessions h...
This FAQ addresses common questions about Now Assist Analytics
dashboards and reporting capabilities. Whether you're tracking
consumption, measuring adoption, or assessing business impact, this
guide ...
This article outlines how to build a custom report to visualize Now
Assist usage by Workflow and Product using the sys_gen_ai_usage_log
table and the skill hierarchy metadata. While the data model off...
Say Goodbye to Instance-Hopping Hell using HopMyNow Anyone working
across multiple ServiceNow instances knows the struggle. You open a
record in one instance…then you need the same record in Dev, Te...
Join this Platform Academy session on December 4th, 2025, to unlock
strategies for seamless ServiceNow upgrades across all customer
environments. We’ll dive into version checklists, the True-Up proces...
Best Practices for Migrating to Workspaces ServiceNow offers
Configurable Workspaces as the modern alternative to the legacy Core UI
and Agent Workspace. This guide provides an overview of the strateg...
Solve the AI Readiness Puzzle Before You Even Begin If you've ever
started an AI project and realized halfway through the implementation
that you're missing key data, misconfigured access, or don't ev...
We’re conducting a research study with early adopters of AI Agent Studio
to understand what it takes to move AI Agents from sub-production to
production. We’re looking to speak with teams who are curr...
Implementing ServiceNow AI Search in a large enterprise environment is
not just a configuration exercise—it’s a strategic data engineering
challenge. For architects and implementers, success depends o...
Workspaces Through the Ages: Why Now’s the Time to Adopt Configurable
Workspaces ServiceNow’s workspace experience has come a long way from
the legacy Agent Workspace to the flexible, Configurable Wor...
Introduction AI Voice Agents refer to intelligent conversational systems
that understand, respond to, and act upon natural spoken interactions,
delivering support across voice–enabled channels such as...
Visualize, Analyze, Optimize: Smarter Data Management with ServiceNow
Zurich Release Managing enterprise data isn’t just about storage — it’s
about performance, compliance, and sustainability. With th...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the
field Hi there, Working on a Flow in Workflow Studio, development is
done, let's deploy the changes to the next instance, a pre...
The Zurich release just dropped some serious power-ups for ServiceNow UI
Builder—and this session breaks it all down. Join Maria Gabriela from
the Agent Experiences team as she dives into what’s new, ...
What’s New in Knowledge Management: Zurich Release Highlights The Zurich
release of ServiceNow continues to evolve how teams create, manage, and
automate knowledge. In this edition of Platform Academy...