Join our AI UX Research Panel to share your voice and influence the next generation of ServiceNow AI experiences. As a member, you'll receive exclusive invitations to interactive research sessions wit...
On February 20th, our Platform Fundamentals Academy, alongside Adrian Bissdorf from the Cloud Automation team, hosted an insightful session on the Clone Admin Console and best practices for efficient ...
In this first blog post I started with this challenge: RPA Challenge #1 : Invoice Creation & Follow-up Email - RPABOTS.WORLD (rpabotsworld.com)The high level instructions are:Your workflow should con...
Check out this catalog of Academies that the Now Platform offers. Each of these academies covers an incredible amount of content. Register for them all or find the ones that fit your needs. Sessions h...
This FAQ addresses common questions about Now Assist Analytics dashboards and reporting capabilities. Whether you're tracking consumption, measuring adoption, or assessing business impact, this guide ...
This article outlines how to build a custom report to visualize Now Assist usage by Workflow and Product using the sys_gen_ai_usage_log table and the skill hierarchy metadata. While the data model off...
Say Goodbye to Instance-Hopping Hell using HopMyNow Anyone working across multiple ServiceNow instances knows the struggle. You open a record in one instance…then you need the same record in Dev, Te...
Join this Platform Academy session on December 4th, 2025, to unlock strategies for seamless ServiceNow upgrades across all customer environments. We’ll dive into version checklists, the True-Up proces...
Best Practices for Migrating to Workspaces ServiceNow offers Configurable Workspaces as the modern alternative to the legacy Core UI and Agent Workspace. This guide provides an overview of the strateg...
Solve the AI Readiness Puzzle Before You Even Begin If you've ever started an AI project and realized halfway through the implementation that you're missing key data, misconfigured access, or don't ev...
We’re conducting a research study with early adopters of AI Agent Studio to understand what it takes to move AI Agents from sub-production to production. We’re looking to speak with teams who are curr...
Implementing ServiceNow AI Search in a large enterprise environment is not just a configuration exercise—it’s a strategic data engineering challenge. For architects and implementers, success depends o...
Workspaces Through the Ages: Why Now’s the Time to Adopt Configurable Workspaces ServiceNow’s workspace experience has come a long way from the legacy Agent Workspace to the flexible, Configurable Wor...
Introduction AI Voice Agents refer to intelligent conversational systems that understand, respond to, and act upon natural spoken interactions, delivering support across voice–enabled channels such as...
Visualize, Analyze, Optimize: Smarter Data Management with ServiceNow Zurich Release Managing enterprise data isn’t just about storage — it’s about performance, compliance, and sustainability. With th...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Working on a Flow in Workflow Studio, development is done, let's deploy the changes to the next instance, a pre...
The Zurich release just dropped some serious power-ups for ServiceNow UI Builder—and this session breaks it all down. Join Maria Gabriela from the Agent Experiences team as she dives into what’s new, ...
What’s New in Knowledge Management: Zurich Release Highlights The Zurich release of ServiceNow continues to evolve how teams create, manage, and automate knowledge. In this edition of Platform Academy...
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🐸 Say Goodbye to Instance-Hopping Hell
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What’s New in Knowledge Management: Zurich Release...
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Configuring the Now Assist Readiness Evaluation: A...
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Platform Academy - July 15th, 2025 - Code Signing
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Platform Academy - July 10th, 2025 - An Admin's Gu...
