I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo wor...
The Adoption Opportunity You've rolled out Now Assist, AI Agents, and Otto (Employee Slate). The platform team built it, leadership wants the ROI story, and the pieces are in place. The teams that w...
Join our AI Control Tower UX Research Panel and make your voice count in shaping the future of ServiceNow AICT experiences. As a panelist, you'll get exclusive access to interactive research sessions ...
Go From Zero to Hero in Hours with ServiceNow’s AI‑Driven Onboarding ServiceNow’s Platform Academy kicked off the year with one of its most exciting sessions yet—an inside look at Dynamic Guidance, th...
Join our AI UX Research Panel to share your voice and influence the next generation of ServiceNow AI experiences. As a member, you'll receive exclusive invitations to interactive research sessions wit...
Stop Redacting by Hand. Let AI Do the Heavy Lifting. Introducing: Redaction Agent for SmartDocs GA August 2026 Table of Contents What is the Redaction Agent? Who this is built for - and why they'll ca...
Reduce Support Requests and Drive Self-Service Adoption with Our New Dynamic Guidance Course Table of Contents Introducing: Getting Started with Dynamic Guidance Why Dynamic Guidance matters? The Miss...
Premium Chat 101 If you have opened the Otto Panel (fka Now Assist Panel) lately, you know it consists of only text based chats with maybe a hyperlink to a catalog item or knowledge article. Premium C...
Extend Dynamic Guidance with Your Knowledge Base: A Complete Configuration Guide Table of Contents Why this matters Step 1: Open the Dynamic Guidance Search Profile Step 2: Point it at your Knowledge ...
High-volume triage is one of the most common pain points in enterprise service management. Requests come in through portals, voice, emails, EmployeeWorks... Every one of them needs to land with the ri...
Watch Your Assists in Real Time: Usage Alerts Are Here Minimum Version: Australia Patch 4 Feature: Usage Alerts in AI Admin Hub Role: sn_nowassist_admin Note: As of Australia Patch 5 or Zurich Patch...
Managing data lifecycle rules just got a whole lot easier. With the Australia release patch 4, ServiceNow reimagined how administrators create and manage data management rules directly inside the Data...
This is the second article in my mini-series exploring Moveworks' capabilities by teaching it to manage stories in ServiceNow.Here is the full list of articles in the series:Part 1: Create Moveworks P<!-- -->...
AI is everywhere these days, and ServiceNow is no exception. With Now Assist, the platform brings generative AI into everyday workflows to help users write content, summarize records, generate code, a...
Your AI Has Been Busy. Now Assist Center Monitoring Can Prove It. Overview Note: Originally published for Now Assist Center (NAC). As of Australia Patch 5, this product is now AI Admin Center (AIAC). ...
With the introduction of EmployeeWorks as the AI Enterprise Front Door, the way employees interact with ServiceNow is fundamentally changing. We are shifting away from portals with rigid structures to<!-- -->...
Understanding Your AI Readiness Findings: A Practical Guide to Every Result Table of Contents How to Read Each Finding Findings by Section AI Search Virtual Agent ITSM CSM HRSD Articles Hub https://sn...
Designed for Everyone: Accessibility and AI in the Australia Release Thank you to everyone who joined our Platform Academy session on accessibility and the ServiceNow AI Platform. Whether you are an a...
Ask any developer what they'd rather be doing than writing ATF tests, and the answer is almost always: building. Authoring a single, carefully assembled ATF test typically takes 15 to 20 minutes, a mo...
on:
Share Your Experience: How You Prepare Data for AI...
on:
Stop Debugging, Start Building: Agentic ATF Brings...
on:
Transform Excel Imports with AI: Introducing Excel...
