Go From Zero to Hero in Hours with ServiceNow’s AI‑Driven Onboarding ServiceNow’s Platform Academy kicked off the year with one of its most exciting sessions yet—an inside look at Dynamic Guidance, th...
Join our AI UX Research Panel to share your voice and influence the next generation of ServiceNow AI experiences. As a member, you'll receive exclusive invitations to interactive research sessions wit...
On February 20th, our Platform Fundamentals Academy, alongside Adrian Bissdorf from the Cloud Automation team, hosted an insightful session on the Clone Admin Console and best practices for efficient ...
In this first blog post I started with this challenge: RPA Challenge #1 : Invoice Creation & Follow-up Email - RPABOTS.WORLD (rpabotsworld.com)The high level instructions are:Your workflow should con...
Check out this catalog of Academies that the Now Platform offers. Each of these academies covers an incredible amount of content. Register for them all or find the ones that fit your needs. Sessions h...
On February 3, 2026, the Platform Academy, hosted by Sharon Barnes and featuring Paty Montesinos, delivered a focused session on monitoring and managing Now Assist usage in ServiceNow Subscription Man...
Gone are the days of manual clicks, tedious data entry, and context-switching between apps. Desktop actions are created using AI Desktop Actions application (Formerly known as Agentic Desktop) is a cl...
Go From Zero to Hero in Hours with ServiceNow’s AI‑Driven Onboarding ServiceNow’s Platform Academy kicked off the year with one of its most exciting sessions yet—an inside look at Dynamic Guidance, th...
On January 20, 2026, the Platform Fundamentals Academy, alongside Rahul Mathur from Platform Core Experiences, hosted an insightful session focused on ServiceNow Smart Docs and AI‑driven document work...
Click on 'View recap' for a quick overview, including a recording of the session and your reference presentation. This YouTube playlist allows you to explore our previously recorded Platform Academy s...
While setting up my first AI Voice Agent I ran into a problem which forced me to open a support case. Normally you would think that this is something bad but in retrospect I would say I am glad that I...
In today’s enterprise workflows, a large part of critical information still lives outside structured systems—embedded in screenshots, images, handwritten notes, PDFs, emails, and application screens. ...
The Day the Bots Finally Learned to Think It was 8:43 a.m. on a Monday when the first email hit the ServiceNow inbox. “My payroll is wrong again. Please fix this. I’m tired of chasing five teams.” In ...
We analyzed the Platform Academy sessions from 2025 to see what resonated with the community. From AI agent workflows to debugging Flow performance, here's a look at the episodes that developers found...
Platform Academy – Intro to Process Mining In most organizations, dashboards tell you what is happening—Process Mining shows you why. In this recent Platform Academy episode, Dan Grady takes us on a j...
This FAQ addresses common questions about Now Assist Analytics dashboards and reporting capabilities. Whether you're tracking consumption, measuring adoption, or assessing business impact, this guide ...
This article outlines how to build a custom report to visualize Now Assist usage by Workflow and Product using the sys_gen_ai_usage_log table and the skill hierarchy metadata. While the data model off...
Say Goodbye to Instance-Hopping Hell using HopMyNow Anyone working across multiple ServiceNow instances knows the struggle. You open a record in one instance…then you need the same record in Dev, Te...
On December 4th, 2025, the Platform Academy hosted a session focused on strategies for seamless ServiceNow upgrades across all customer environments. The event equipped platform owners, admins, and IT...
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Troubleshooting my first AI Voice Agent
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ServiceNow AI Lens: Bringing Visual Intelligence t...
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Upgrade with Confidence ServiceNow Upgrades with ...
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Could not find a record in sys_hub_flow_version fo...
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What’s New in Knowledge Management: Zurich Release...
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Configuring the Now Assist Readiness Evaluation: A...
