About GeorgeCV

GeorgeCV · 05-05-2025

Hi community. I have an issue with the agent workspace where the RITMs do not have variable data from the catalog item. In the platform view this works fine but not in Agent workspace, which is used by the client's end users. This is affecting all S...

GeorgeCV · 03-05-2025

Hello everyone! To establish some context, the client has a survey system through CSM where the email survey with a banner, footer and scoring smiley are included in the email HTML. An important thing to note is that this issue is happening in produc...

GeorgeCV · 09-09-2025

Hi NikEng1, I'm also wondering if it is possible to set a default filter to this, despite there being a mention it is not possible: https://www.servicenow.com/docs/bundle/yokohama-now-intelligence/page/use/dashboards/reference/custom-if-limitations.h...

GeorgeCV · 05-07-2025

I have solved my problem. The is a KB that stated to disable the "variables" field from the [sc_req_item], but since this variable was not shown in the columns configuration for this table, I disabled it from the [task| columns. This is the KB articl...

GeorgeCV · 05-06-2025

The screenshot I shared in the post is seen under the admin role though (my user).

GeorgeCV · 05-06-2025

I've already pointed out that I've checked the configurations with the UI policies. I've also tried disabling the UI policies but the issue still remains.Would there be some configuration with the agent workspace that is missing, since that is the is...

GeorgeCV · 05-06-2025

Hi @Cobee ,No, I cannot.

User Activity

RITM data from item variables shows empty in Agent Workspace

End users getting broken images in their own email client but in SN they show up fine

Re: Date Range filter in a dashboard

Re: RITM data from item variables shows empty in Agent Workspace

Re: RITM data from item variables shows empty in Agent Workspace

Re: RITM data from item variables shows empty in Agent Workspace

Re: RITM data from item variables shows empty in Agent Workspace