I'm also wondering the same question as @Waleska. We've successfully implemented the solution for Portal requests, but now we also need to have the agents be directed towards RITM after successful creation of a catalog item that have the same setting...

Hey, Is the data broker you're triggering a server mutating transform data broker? If so then you probably can't use the refresh function on it, and rather need to trigger it again with execute function. It might also not be a bad idea to try it out ...

I'm also experiencing a similar issue. Context-variables not being available, data resource usages not being listed correctly or mapping issues when using templates. Using the CSM Record template. Anyone have any luck?