I ran into the same error and had to have Support mark that task Validated for me.  I even tried adding 198.51.12.119 to the discovery ranges to see what came back but it didn't work. 

I agree with Chris150 - Our users would like a dashboard widget like that too.  Managers would also like to be able to set their staff to away (or sign them in).

I was able to get category and subcategory for incidents working by following this article:  Configure Additional Fields and Models in Recommen... - ServiceNow Community.     Unfortunately I haven't been able to get recommendations working for Case i...

@teduard   In order to make AWA respect the skills on a work item, you need to modify the assignment rules.  There is a related list on the assignment rule for Skill Handling.  Check the "Enable skills" box and if you want strict adherence to the ski...