About BowieC

BowieC · 06-05-2024

I would like to create a warning message to avoid wrongly created P1 and P2 tickets.I edited the OOTB client script as below and it works wonderfully on new ticket creation and accidental changing priority to P1 and P2.However, the warning message al...

BowieC · 04-05-2024

I granted the role "contract_manager" to a user, and she can create and update contracts smoothly.However, she cannot create a new vendor.May I know what is the required role to create new vendor?or how do I find the required role to access a page in...

BowieC · 06-06-2024

Thank you, this is great.However, it does not cover the scenario where engineer change an existing ticket to P2/P1.I created a similar script using State to track it, but still does not completely cover the above scenario

BowieC · 04-07-2024

Our ServiceNow is rather out of the box and this is the first time we are setting up vendor related management. I highly doubt we have a custom role for it. Unfortunately I also checked user has ITIL already.May I know what is the Service Desk role? ...

User Activity

Warning message on creating P1 and P2 tickets

What role is required to "create vendor"?

Re: Warning message on creating P1 and P2 tickets

Re: What role is required to "create vendor"?