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User Activity

Streamlining Customer Notifications into a Single Email Thread

04-20-2026
We currently send multiple email notifications to customers for a single ticket—such as when a case is created, when new comments are added, and for other updates.Is it possible to have all these notifications grouped into a single email thread in th...

Email Templates Not Applying from Email Tab in CSM/FSM Workspace

03-20-2026
Hi Everyone,I am facing an issue while trying to apply email templates from the Email tab in CSM/FSM Workspace. When I click on the “Apply email templates” icon within the email composer, the templates are not being applied as expected. Steps to Repr...