Whenever opening any KB article in Edit mode, I can see there is no Audience selected. In all cases the field shows "None".Even while creating the new kb article record, we are able to provide the audience value but after the form is submitted the au...

There are incidents that are made under the contact type of Virtual agent, but when we are creating the reports to monitor, there is no Virtual agent contact type under the contact type list. Even in choice list we cannot find the "Virtual Agent" val...