I just had a read-through of these articles. This is a truly excellent series of articles David and the recent updates will really help loads of customers and partners. Nice one!
I love this Saaniya, what a great write-up! SO much of this resonates with me and my own journey with ServiceNow and Impact. It's great that you shared it with the wider community
I encountered this issue earlier and found that the 'Contact verify' and 'Consumer verify' buttons in the Contextual Side Panel do not appear if you are logged in as admin. They only appear when you impersonate or login as a Customer Service Agent or...
