Hi @AJ_UK I also tried to update method '_getDisplayField by adding "user_name". However, it still don't worked for me. In logs, it was always checking for name (note: No display field set for sys_user). Finally, I am able to fix this issue by addin...
I don't have any field translation script for affected user under sentinel field translation. I am using direct mapping. in this field, I am getting user id which is unique in sys_user. I believe it should work. I have tried debug code as well as sug...
I have mapped the ${Account: properties(additionalData(accountName))}$ to Affected User, which has a User ID value that matches into ServiceNow. I also have it marked for update with the checkbox. But for some the Security Incidents, affected user is...