Hi Rob, Check out Laurens reply on this: https://www.servicenow.com/community/knowledge-managers/article-attachments-in-the-attachments-widget/m-p/2899158/highlight/true#M6418  Believe this may help you out.

Unsure if I'm understanding what you're after or not, but we did something similar with Knowledge Blocks. Created a Self-Service page for the Customer if they came across a known issue that had eg 5 steps to follow, but also on the article we added a...

Currently have around 2000 articles and growing daily.We are not fully mature yet in the feedback process, at the moment any Not Helpful or Rating 2 or less will create a Feedback Task based on the feedback from the customer. All of these Feedback Ta...

Hi @Laurie12 ,We have comments turned on but also created a supporting commenting guidelines article; eg No inappropriate language or spam as well as making sure the information commented is actually relevant to the article in question. We have a pre...