User Activity

I am doing a query against the sys_user table like so:https://dev123456.service-now.com/api/now/table/sys_user?sysparm_limit=10I notice some users have a department like this:"department": ""And others have a department like this:"department": {  "li...
I am writing an application that will have to retrieve incident details from ServiceNow, via the REST API.  I have a developer servicenow instance (i.e. (https://dev123456.service-now.com/), and I believe that I want to be calling the troubleTicket e...