About samkikalis

samkikalis · 09-26-2017

For anyone who has created a new Inbound Action you may have found that there are some "gotchas" that can be encountered along the way. I thought I'd share some of the points I've found useful on my own Inbound Action journey, and I'd like to encou...

samkikalis · 10-19-2023

@SAIRAM123 I've been out of the Inbound Action loop for a few years, but I think you're probably hitting an issue where the guest user doesn't have access to the record to be able to add the additional comment. Looking in the community I found thi...

samkikalis · 10-16-2023

@Prakhar26 it looks like there is a compatibility issue with the latest version of VSCode (Sep release 1.83) and reverting back to Aug release seems to work (https://www.servicenow.com/community/developer-forum/vs-code-extension-error-activating-ext...

samkikalis · 12-21-2017

Hi Michael,For it to match the email based on the CHG number in the subject, it does look like it is missing the watermark for some reason. There are 2 aspects I would look at here:- Is there an issue with the watermark?- Is there an issue with the d...

samkikalis · 10-06-2017

Sounds like you've found the config Jeff You could also use "Preview Notification" to check that the email is changed as you'd like after you make the change:Preview email notifications

samkikalis · 10-05-2017

Hi Jeff,I'm interested to hear if setting that field does make a difference. Different mail servers will have different rules as to what checks they do when determining if they will relay a message, so it might be possible that this does make a diffe...

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Inbound Actions Tips

Re: Inbound Actions Tips

Re: FAQ for v1.5.0 ServiceNow VS Code Extension

Re: Inbound Actions Tips

Re: I want to remove the unsubscribe link from change approval emails

Re: Notification Issue- Email Working, but SMS From Same Event is Not