User Activity
Hi Community, We have a requirement related to Outage creation from Change Request. Requirement:When an Outage record is created from a Change Request, the Type field should default to "Planned Outage". Current Behavior:When creating an outage from a...
HI Team - can any one pleasse help me on this requirment How To start sending auto triggered mails when the Service request SLA reaches 90% SLA . we have already configured SLA on requested item table please help me wth configuration steps . Thank...
Hi Team, I am working on a notification requirement for Business Applications (cmdb_ci_business_app) where an email should be sent when the Operational Status changes, including both FROM and TO values. Configuration details: Table: cmdb_ci_business_...
01-11-2026
Hi Team, We are integrating SolarWinds with ServiceNow to create incidents via REST API (Basic Auth). We are facing repeated authentication failures resulting in the integration user getting locked out automatically. Observed behavior:REST API calls ...
09-03-2024
Hi Team. can anyone please help me on this . One topic which I need to start looking at again is the possibility of storing details of APIs, both internal and external in an agreed source. ServiceNow is one of those options. When searching in our Se...
