About garybray

garybray · 03-23-2017

Whenever our service desk assigns a ticket to our queue in Service Now, they sometimes have very obscure/generic "short descriptions". I would like to edit those sometimes to reflect the actual item being requested in the short description field so...

garybray · 10-20-2016

90% of the time our service desk assigns us a task and the other 10% of the time they assign us an incident. How can we combine the "tasks" and "incident" listings into one centralized listing/workspace. I've tried using the change layout feature...

garybray · 03-23-2017

Yes, apparently, we're not "worthy" enough to edit an ambiguous short description field and probably have "read only".......

garybray · 03-23-2017

I tried just "editing" the "short description" field from reading "Request for information" to "Windows 10 Upgrade" but it will not allow me to do that. As soon as I try to choose that field, I see a red circle icon with a slash on it.

garybray · 10-20-2016

Here's a screenshot of my task list.Right now we don't have any "open" incidents to show but occasionally we get those too. How can I combine the 2 lists onto one page? I noticed we also had a couple of "old" change requests assigned to us as wel...

User Activity

Is there a way to edit/change the "short description" on a task or incident?

Combining "incident and task" listings into one centralized workspace

Re: Is there a way to edit/change the "short description" on a task or incident?

Re: Is there a way to edit/change the "short description" on a task or incident?

Re: Combining "incident and task" listings into one centralized workspace