Combining "incident and task" listings into one centralized workspace

[garybray]

90% of the time our service desk assigns us a task and the other 10% of the time they assign us an incident.   How can we combine the "tasks" and "incident" listings into one centralized listing/workspace.   I've tried using the change layout feature as well as filters to no avail.

[Chuck Tomasi]

Hi Gary,

What type of "task" is that 90%? By default, the system doesn't allow you to create and assign generic tasks. There isn't a place to record the caller.

That being said, you can use the "Task [task]" table as a parent table to see all catalog requests, catalog tasks, change requests, problems, and yes, incidents.

We provide a gauge for the home page and a module in the application menu called "My Work" and another one for "My Groups Work". See if those suit your needs.

[garybray]

Here's a screenshot of my task list.

Right now we don't have any "open" incidents to show but occasionally we get those too.   How can I combine the 2 lists onto one page?   I noticed we also had a couple of "old" change requests assigned to us as well.   How could I add those and the tasks into one listing/page?

[Chuck Tomasi · Accepted solution]

Hi Gary,

Check out the "My Work" module under Service Desk. I think you'll find it does what you want (and likely more.)

[Chuck Tomasi]

Hi Gary,

I see you marked your question correct. In the interest of fostering the community, I don't know that's going to be terribly helpful to those coming along later with the same question, seeing "This one has an answer" and then finding your screenshots which ask a question. Can you see if you can mark the appropriate answer correct (e.g. my comment, if that was the intent?)

Thank you