We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

User Activity

How to add a filter condition in a database view in servicenow

08-20-2025

I need some clarifications and meaning of the below mentioned fields in interaction table. Help?

06-14-2025
Requester Average Response TimeAgent Average Response TimeFirst response wait timeWait timeHandling durationDurationHold Duration