About abhinav_khanna

abhinav_khanna · 04-25-2015

Hi all,This is an urgent requirement and I am unable to find a solution.Query - Based on the CI selected in the "cmdb_ci" field in the Change Request form, all the downstream and upstream CIs should auto populate in the Affected CI's related listeCur...

abhinav_khanna · 07-14-2014

Hi all, On the ess portal I want to give a custom link on the page which when clicked opens up the "chat" dialog box and the chat is routed to the correct assignment group based on the users country.Any idea how to achieve that. I can not hard code...

abhinav_khanna · 10-13-2017

Been a while i have done this but I think you can pass the arguments in the "myUserObject.getTZ()" You could build out the URL in a script include and then call the function in the arguments. Try it and let me know if it works? Otherwise, I will try ...

abhinav_khanna · 08-03-2015

We worked around it . This was leading to an endless chain on linkage between CIs . Now the user has to access the BSM map and add the CIs manually

abhinav_khanna · 04-26-2015

Impacted Services is a UI action which is already available but yes the walking through of the CMDB relationship tree is really helpful.What is required for me is to grab all the downstream and upstream CIs, what can I say they want it.

abhinav_khanna · 07-21-2014

Hi John,I just didnt get time to optimize the code .I am attaching it here. Instead of using single hardcoded sys_id you can always query the chatqueue table and make the code really dynamic.<code here ... sorry its a mess><div style="padding-top:100...

abhinav_khanna · 07-16-2014

HeyBoth the replies are correct.I achieved it using both the ideas but the use of a dynamic content block gave a much better outlook and solved my purpose to the point.Thank you Trevor and Brad RegardsAbhinav Khanna

User Activity

Auto Populate Affected CIs - Change Management

chat queue routing

Re: chat queue routing

Re: Auto Populate Affected CIs - Change Management

Re: Auto Populate Affected CIs - Change Management

Re: chat queue routing

Re: chat queue routing